Terms and Conditions of Online Course Registration, Goods, and Services Provision
This is a synopsis of our terms and conditions and payments and refunds policy available directly here in the footer of our website
Thank you for choosing International Paramedic College. We deliver nationally recognised training, goods and services that have been specifically designed to meet the needs of the pre-hospital care sector. The page provides students with information about the nationally recognised training courses, goods, and services we provide and about the operations of our RTO.
International Paramedic College, (IPC) reserves the right to reject any application/enrolment or order for any reason, including if a course is already full or a product or service are not currently available, or we are unable to supply a product or service for any reason. If we reject an application for enrolment or order, we will endeavour to notify you of that rejection within a reasonable time after you submit your application or order. If we have already received your payment, we will return, or refund in full, your payment promptly after our rejection notification.
By enrolment registration in our courses, you are confirming that:
- The student can complete any physical requirements for the training as indicated on the unit webpage
- All answers to the assessment questions are all their own work and do not breach our plagiarism and the use of AI Policy
- You authorise the International Paramedic College to obtain any registered USI number or discuss any issues with the USI office if required to do so
- If your employer/course booking administrator requests a copy of your statement of attainment, you authorise International Paramedic College or its staff to provide a copy to your employer
- You have advised International Paramedic College of any learning difficulties, LLN issues etc and have and discussed them with us before enrolment
- You understand that courses may require online learning to be completed and agree to complete it before any practical training.
- That you have checked any expiry date on your current certificate or qualification before enrolment and are registering in the correct course
Payments/Transfers Refund and Cancellation Policy
All course changes must be made by email. We do not accept any course changes by phone text or any other means.
In the case of organisations or employers booking courses, changes can only be made by the booking organisation, not individual students.
IPC runs a range of short courses requiring practical attendance (e.g. first aid and CPR) 100% online courses, and full qualifications leading to certificates and diplomas)
We hope you understand that a training business sells places in courses. In our short duration courses (CPR-First Aid type courses), like an airline or a hotel, once the practical date has passed, we cannot sell the place in that course again, which is why we ask for certain notice of any changes. Online bookings are shut off as courses fill up, so we lose any potential bookings and potential customers. When we reschedule a place or changes in a course, we then lose another seat that could have been used for someone else who needs to complete the course quickly or for work purposes.
All course rescheduling and cancellations must be done manually and so will incur fees and charges. You are enrolled in our short course programs involving a face-to-face practical session, they begin when you register and pay online as you are given access to the pre course learning and course immediately. This means that we provide you with our training services immediately and in good faith.
Refunds Policy
We understand that circumstances can change, and you may need to withdraw from a course.
Our refund policy is as follows:
If we cancel a course for any reason, you will receive a full refund of any fees paid. We will notify you as soon as possible of any cancellations and provide options for rescheduling or transferring to another course.
Full Refund: If you cancel your enrolment more than 7 days before the practical course start date, you will receive a full refund of any fees paid, less a non-refundable administration fee of $35.
No Refund: If you cancel your enrolment less than 7 days before the practical course start date, no refund will be issued. You will be offed an opportunity to reschedule your practical course date on payment of our re-enrolment fee of $35 to a new practical course date.
Student Illness or other non-attendance:
Should you be ill on the day of your practical course or do not attend for any other reason. You need to advise us in writing within 7 days of your practical course. You will be offed an opportunity to reschedule your practical course date on payment of our re-enrolment fee to a new practical course date of $35. You may make an application for special consideration. (see below)
Note that refunds will not be issued in the following circumstances:
- A student arrives late or wants to leave before the advertised finishing time.
- A student wants to leave the practical course before the completion of the course.
- A student fails to complete an online learning component or fails to satisfactorily complete any aspect of the course requirements, including online learning.
- A student withdraws from a course less than 7 days before the practical course commencement date.
- Changes occur in a student’s work or personal circumstances.
- A student changes their mind regarding attendance, moves from the region, changes jobs, or work circumstances.
- A student is expelled from the training centre.
- A certificate has been processed and emailed to the student.
- An online course or its components has been accessed.
- The specific 5-day cooling-off period for qualifications (Certificate II, III, IV, or Diploma programs) has expired.
- A payment plan agreement is in place (the Terms and Conditions of the payment plan will apply).
Special Consideration Complaints and Appeals
In exceptional cases, such as medical emergencies or other unforeseen events, we may consider offering a full or partial refund or course transfer outside the standard policy. Requests for refunds under special circumstances must be made in writing and supported by any relevant documentation if requested.
For more information or to apply for a refund, please contact us at training@internationalparamediccollege.com.au. Please allow up to 2 weeks for any refund to be processed.
If you are dissatisfied with our payment, refund, or cancellation policies, you are entitled to lodge a complaint or appeal. Please contact us by email in the first instance, as we may be able to resolve the issue for you. training@internationalparamediccollege.com.au
Our complaints and appeal policy is available in the footer of our website or information for students, including the student handbook, can be found here
Additional Changes
Additional charges may be applied to a client for additional service requirements, including but not limited to
- Specific learning and support services, e.g. interpreter services. Contact us before enrolment.
- Postage and handling
- Extended training times caused by late arrival of the participants or clients.
- Cancellation, Rebooking and administration fees.
- Travel, fuel accommodation or other expenses included in any quote.
A $35 administration fee will be charged for the following situations:
- We charge a non-refundable administration fee of $35 for each enrolment. Any refund provided will not include this non-refundable fee.
- Rescheduling your training with less than 3 business days’ notice by email of the commencement date of the course.
- Failure to attend the scheduled training for any reason.
- Rescheduling your training more than once (the first rescheduling will be free of charge if sufficient notice is given as above; each instance of rescheduling thereafter will incur a $35 fee).
- Transferring any enrolment or any administration functions with reinstating enrolments after cancellation for non-attendance of practical courses.
- Non-payment of invoices by the due date without prior agreement.
- Failure to pay as per the terms and conditions of any automated payment plan for each occurrence.
- Printing and posting certificates (postage fees will apply in addition to the administration fee).
Workplace/On-site courses Fees, Refunds, and Charges
Payment Plans
We offer flexible payment plans to help you manage your course fees only on selected courses. If you choose to pay via a payment plan, you must adhere to the agreed schedule. Failure to make payments on time may result in suspension or cancellation of your enrolment. No refunds for any portion of the course fees will be given for any reason under this payment plan agreement. No certificates or statements of attainment will be issued until the full course amount and any fees are paid in full by the student. The student will only be issued the full Certificate qualification as per their training plan. Any additional Statements of Attainments achieved will be issued.
Assessment
We deliver our courses by using a range of delivery strategies in classrooms, community facilities on site and in the workplace. We use a range of educational strategies to deliver our training and assessment of nationally accredited training. Adults have different ways of learning, so our content and learning methodologies can be contextualised to various training environments. We believe in a supportive learning environment provides the best outcome for students.
Information regarding specific assessment practices is available on individual course pages of our website
Privacy
We respect the privacy of our students and ensure that all information is collected and stored in accordance to the Privacy Act of 1988 and the Australian Privacy Principles. You can access our privacy policy here.
Unique Student Identifier (USI)
All students in Australia must have a Unique Student Identifier (USI). It is your responsibility to provide a valid USI number into our online student management system. This will be a lifelong number which will enable your records and results obtained to be collected in an online system. By having a USI, you will be able to access your training records and results (or transcript) whenever you need to. You must have a USI before we, or any, RTO can issue Certificates or Statements of Attainment. If you require help in obtaining one, please contact the office. If you are unable or choose not to provide one or have an exemption granted under the Student Identifiers Act 2014. Then your training outcome will not be recorded on your USI account and will not be available in future years as part of the authenticated USI transcript service. More information about your USI number is available here.
Attendance
If your course requires pre course learning to be completed, it must be completed before attendance at any practical (Face-to-Face training)
Location maps are provided on our website, in your confirmation emails and in the online learning system. Students are asked to arrive 20 minutes before training commences. Late students may not be admitted to training. Rescheduling fees may apply.
Any changes, cancellations of enrolments or intention to withdraw from training must be made in writing or email to IPC Administration. Requests for refunds must be in writing or email. For complete details on refunds, refer to the Fee and Refunds section in the Student Handbook or our Fee Payments refunds and cancellation refund policy, available in the footer of our website.
Issuing Certificates and Statements of Attainment
It is the responsibility of International Paramedic College to issue AQF Certification Documentation. We will issue all Certificates or Statements of attainment within 30 days of the student being assessed as competent if the training program in which the student is enrolled is complete and all agreed fees have been paid. Please note: we include a link on the certificates that enables future employers or other RTOs to verify when and where the certificates were issued. All Certificates or Statements of Attainments will be issued electronically and have security measures, Replacements will incur an Administration Fee.
If your employer/course booking administrator requests a copy of your statement of attainment, you authorise International Paramedic College or its staff to provide a copy to your employer. If you do not want this please advise us by email.
Assessment
We deliver our courses by using a range of delivery strategies in classrooms, community facilities on site and in the workplace. We use a range of educational strategies to deliver our training and assessment of nationally accredited training. Adults have different ways of learning, so our content and learning methodologies can be contextualised to various training environments. We believe in a supportive learning environment provides the best outcome for students.
Information regarding specific assessment practices is available on individual course pages of our website
We guarantee that we will provide quality training and assessment that meets the requirements of the Australian Quality Framework, other legislation that is relevant to Registered Training Organisations and in the time frame and as described in our Course Information. If, for whatever reason, we cannot supply the training and assessment services that you have enrolled in, we will refund student fees in accordance with our Fee Payments refunds and cancellation refund policy, available in the footer of our website. If you need any clarification about anything included here, please ask your trainer/assessor or contact the CEO.
Individual or Public Course Bookings Policy
We operate a fair and equitable fees, student transfer and refunds policy for individual students who undertake training with International Paramedic College Pty Ltd (IPC). Your enrolment in our courses, purchase of our products or services is in accordance with fees and refund policies terms and conditions and associated policies of IPC. Please read and review our policies before enrolling in courses, purchasing products or services from IPC.
Company or Organisation Bookings Policy
Invoices will be issued to pre-approved organisations and companies making on-site bookings or bookings for public courses at the time of booking. Payment terms are 7 days and can only be extended by mutual agreement. Fees may apply as per our fees and refunds policy for late payment of invoices.
Privacy
We respect the privacy of our students and ensure that all information is collected and stored in accordance with the Privacy Act of 1988 and the Australian Privacy Principles. You can access our privacy policy here.
Unique Student Identifier (USI)
All students in Australia must have a Unique Student Identifier (USI). This will be a lifelong number which will enable your records and results obtained to be collected in an online system. By having a USI, you will be able to access your training records and results (or transcript) whenever you need to. You must have a USI before we, or any, RTO can issue Certificates or Statements of Attainment. If you require help in obtaining one, please contact the office. If you are unable or choose not to provide one or have an exemption granted under the Student Identifiers Act 2014 then your training outcome will not be recorded on your USI account and will not be available in future years as part of the authenticated USI transcript service. More information about your USI number is available here
Attendance
We expect students to attend all training sessions/workshops and to complete assessments on time according to the assessment schedule you will be given at the start of your course. Dates are outlined in the course information on our website and in course brochures and website. If you are unavoidably unable to attend, you must inform the office or our trainer prior to the start of the scheduled training. Cancelling an Enrolment or Withdrawing from Training.
Cancellation of enrolments or intention to withdraw from training must be made in writing or email to IPC Administration. Requests for refunds must be in writing or email. (For complete details on refunds refer to the Fee and Refunds section in the Student Handbook or our Fee Payments refunds and cancellation refund policy, available in the footer of our website.
Issuing Certificates and Statements of Attainment
It is the responsibility of the International Paramedic College to issue AQF Certification Documentation. We will issue all Certificates or Statements of Attainment within 30 days of the student being assessed as competent if the training program in which the student is enrolled is complete and all agreed fees have been paid. Please note: we include a link on the certificates that enables future employers or other RTOs to verify when and where the certificates were issued. All Certificates or Statements of Attainments will be issued electronically and have security measures. Replacements will incur an Administration Fee.
Reasonable Adjustment — Learning difficulties
Enrolment in our training requires participants to provide details on any learning or physical difficulties which may impact on their training outcomes. This may include any language, literacy, or numeracy issues.
Authenticity of work
By submission of your assessment tasks, students are declaring that the work submitted for the unit is their own original work. You are confirming that you have completed all requirements for this assessment in accordance with the guidelines and scenarios provided in the learning resources for the unit, and have articulated your responses in your own words. Students should be aware that AI detection software is employed by the college, and by submitting work to us, you are affirming that you have fully adhered to the college's policy on Plagiarism and the appropriate use of AI programs. You understand that the work you submit will be reviewed to determine your competency in the unit of study.
Students are requested to base their answers on the specific situations outlined in your learning resources for that unit. Please incorporate that knowledge as you address questions in the units.
We have a plagiarism and AI policy available on the student Information page of our website.
Recognition of Prior Learning (RPL)
RPL is the process by which your existing skills, knowledge, and experience are recognised towards the achievement of a qualification. These skills may have been obtained through: Training programs; work experience; voluntary work; school work, life or sporting experience Further details on RPL are available here.
Credit Transfer (CT)
International Paramedic College recognises the training you have successfully completed with other RTO’s (or previously by us) and can apply a credit to units on the provision of Certificates or Statements of Attainment. Further details on credit transfer are available here.
Transfer of Enrolment and Training Product Fees
Enrolment and training product fees are at no time transferable to another person.