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Terms and Conditions of Training, Goods, and Services Provision

Thank you for choosing International Paramedic College. We deliver nationally recognised training, goods and services that have been specifically designed to meet the needs of the pre-hospital care sector. The page provides students with information about the nationally recognised training courses, goods, and services we provide and about the operations of our RTO.

International Paramedic College reserves the right to reject any application/enrolment or order for any reason, including if a course is already full or a product or service are not currently available, or we are unable to supply a product or service for any reason. If we reject an application or order, we will endeavour to notify you of that rejection within a reasonable time after you submit your application or order. If we have already received your payment, we will return, or refund in full, your payment promptly after our rejection notification.
By enrolment in our courses, students agree that:

•     They can complete the physical requirements
•     All answers to the assessment questions are all my own work
•     You authorise the RTO to obtain any registered USI number or discuss any issues with the USI office if required
•     If your employer/course booking administrator requests a copy of your statement of attainment, You authorise International Paramedic College or its partners to provide a copy to my employer
•     You have advised the RTO of any learning difficulties I may have
•     They have been provided with access to any required course information, learning materials or workbooks

Our Method of Delivery

We deliver our courses by using a range of delivery strategies in classrooms, community facilities on site and in the workplace. We use a range of educational strategies to deliver our training and assessment of nationally accredited training. Adults have different ways of learning, so our content and learning methodologies can be contextualised to a variety of training environments. We believe in a supportive learning environment provides the best outcome for students.

Our Guarantee

We guarantee that we will provide quality training and assessment that meets the requirements of the Australian Quality Framework, other legislation that is relevant to Registered Training Organisations and in the time frame and as described in our Course Information. If, for whatever reason, we cannot supply the training and assessment services that you have enrolled in, we will refund student fees in accordance with our Fee Payments refunds and cancellation refund policy, available in the footer of our website. If you have any questions about anything included here, please ask your trainer/assessor or contact the CEO.

Fees Charges Cancellations and Refunds

We operate fair and equitable fees, student transfer and refunds policy for people who undertake training, purchase products or services from International Paramedic College Pty Ltd.

We hope you understand that a training business sells places in courses. Like an airline or a hotel, once the date has passed, we cannot sell the place in that course again, which is why we ask for notice of any changes. We often shut off online bookings as courses fill up, so we lose any potential bookings and potential customers. When we reschedule your place in a course, we then lose another seat that could have been sold or for someone who needs to complete the course quickly for work purposes. Our Fees Payments refunds and cancellation refund policy, available in the footer of our website.

Your enrolment in our courses or any purchase from us, is acceptance of our fees, refund policy and our terms and conditions set out here, on our website and in our student handbook. Please read and review these policies prior to enrolling in your course.

If after reading our policy, you would like to apply for a refund or other consideration, please do so by email to training@internationalparamediccollege.com.au. Our non-refundable administration fee will be applied as indicated in this policy. Please allow up to 2 weeks for any refund to be processed.

Individual or Public Course Bookings Policy

We operate a fair and equitable fees, student transfer and refunds policy for individual students who undertake training with International Paramedic College Pty Ltd (IPC). Your enrolment in our courses, purchase of our products or services is in accordance with fees and refund policies terms and conditions and associated policies of IPC. Please read and review our policies prior to enrolling in courses, purchasing products or services from IPC.

Company or Organisation Bookings Policy

 Invoices will be issued to pre-approved organisations and companies making on-site bookings or bookings for public courses at the time of booking. Payment terms are 7 days and can only be extended by mutual agreement. Fees may apply as per our fees and refunds policy for late payment of invoices.

Privacy

We respect the privacy of our students and ensure that all information is collected and stored in accordance with the Privacy Act of 1988 and the Australian Privacy Principles. You can access our privacy policy here.

Unique Student Identifier (USI)

All students in Australia must have a Unique Student Identifier (USI). This will be a lifelong number which will enable your records and results obtained to be collected in an online system. By having a USI, you will be able to access your training records and results (or transcript) whenever you need to. You must have a USI before we, or any, RTO can issue Certificates or Statements of Attainment. If you require help in obtaining one, please contact the office. If you are unable or choose not to provide one or have an exemption granted under the Student Identifiers Act 2014 then your training outcome will not be recorded on your USI account and will not be available in future years as part of the authenticated USI transcript service. More information about your USI number is available here

Attendance

We expect students to attend all training sessions/workshops and to complete assessments on time according to the assessment schedule you will be given at the start of your course. Dates are outlined in the course information on our website and in course brochures and website. If you are unavoidably unable to attend, you must inform the office or our trainer prior to the start of the scheduled training. Cancelling an Enrolment or Withdrawing from Training.

Cancellation of enrolments or intention to withdraw from training must be made in writing or email to IPC Administration. Requests for refunds must be in writing or email. (For complete details on refunds refer to the Fee and Refunds section in the Student Handbook or our Fee Payments refunds and cancellation refund policy, available in the footer of our website.

Issuing Certificates and Statements of Attainment

It is the responsibility of the International Paramedic College to issue AQF Certification Documentation.  We will issue all Certificates or Statements of Attainment within 30 days of the student being assessed as competent if the training program in which the student is enrolled is complete and all agreed fees have been paid. Please note: we include a link on the Certificates that enables future employers or other RTOs to verify when and where the certificates were issued. All Certificates or Statements of Attainments will be issued electronically and have security measures. Replacements will incur an Administration Fee.

Reasonable Adjustment

International Paramedic College understands that not all students are able to demonstrate competency in the same way, and therefore, it may be necessary to adjust the assessment tasks for individual students. This is called Reasonable Adjustment, and it is the process of adjusting or changing the assessment to meet the needs of the student being assessed.

Students with any of the following could expect reasonable adjustment to occur and should speak to their trainers and assessors regarding any changes they feel they need:

• Physical disabilities
• Limited language

• Limited literacy and numeracy skills

• Limited communication skills

• Limited learning strategies

The types of adjustments that are made must be within our capacity to provide them and include:

• Oral response to questions rather than written
• Allowing extra time for assessment
• Using a support person
• Enlarging reading material

Students will be asked at enrolment to ensure any required adjustments can be addressed. Also, you can discuss any special needs with your assessor who may be able to make any required, reasonable adjustment to the assessments to meet these needs. Please note the requirements under physical activity below.

Enrolment in training with IPC requires participants to provide details on any learning or physical difficulties which may impact on their training outcomes. This may include any language, literacy, or numeracy or health issues.

Many first aid and CPR courses require students to perform CPR on the floor for a period of time. Please be aware of any requirements of your training course.

Reasonable Assessment may include access to paper-based assessments for those who are unable to complete the online assessment tasks.

Reasonable adjustment does not include individual instruction in our group/class based -courses. Talk to the office if a quote for individual instruction is required.

Physical Requirements

If you suffer an allergy to latex products, please advise us. Practical activities involve training scenarios conducted at floor level and contact with other students/instructors. Please wear suitable clothing. CPR is a rigorous physical activity requiring you to compress the chest of a manikin downwards about a third of the chest depth continuously at 100 to 120 times a minute for a continuous period of 2 minutes. This requires a level of endurance, strength, and fitness appropriate to this task. If you have current physical injuries, medical problems or limitations, please discuss this with your trainer. It is important that you don’t injure yourself or exacerbate an existing condition in training.

Submission of Assessments

If courses have assessment timetables, you will be required to submit assessments on time as per the Assessment Schedule for your course. Extensions to assessment deadlines must be requested in writing to your assessor, and it is at their discretion if extra time will be allowed.

Authenticity of work

When you submit a written assignment for assessment, you will have to sign a statement that it is all your own work and has not been copied from other sources.

Assessment Appeals Procedure

For information on how to appeal an assessment decision, refer to the Complaints and Appeals Policy included in the Student Handbook.

Recognition of Prior Learning (RPL)

RPL is the process by which your existing skills, knowledge, and experience are recognised towards the achievement of a qualification.  These skills may have been obtained through: Training programs; work experience; voluntary work; school work, life or sporting experience. Further details on RPL are available here

Credit Transfer (CT)

International Paramedic College recognises the training you have successfully completed with other RTO’s (or previously by us) and can apply a credit to units on the provision of Certificates or Statements of Attainment. Further details on Credit transfer are available here

Complaints and Appeals Policy

International Paramedic College understands its obligation to protect the rights of students and customers and is committed to managing and responding to allegations involving the conduct of our marketing, administration, and training and assessment processes, trainers, assessors or other staff or students and third parties who deliver or market or recruit on our behalf.  All complaints and appeals will be treated as an opportunity for improvement and will contribute to our Quality Assurance systems. We also understand our obligation to manage requests for a review of decisions, including assessment decisions made by ourselves or a third party providing services on our behalf. Further details on Complaints and Appeals are available here

COVID-19 Adaptive Measures – Training Arrangements

Given the nature of the COVID-19 epidemic, certain adaptations may be made to applications enrolments, training, and assessment strategies as recommended by industry bodies such as the Australian Industry and Skills Committee (AISC), The Australian Resuscitation Council (ARC), ASAQA, and the appropriate health or government authorities etc.

Changes in the way students enrol, attend, interact and practice and learn skills will be necessary to ensure social distancing and compliance with a COVID-19 plan.

Latest adaptions and COVID-19 information is available on our website

https://www.internationalparamediccollege.com.au/covid-19-information/

More Information Other Policy Procedures or Resources

You can access our Frequently Asked Questions (FAQ) page here Our student handbook contains our updated information and outlines our policies and procedures for our students Our operations, sales and service policies are also outlined in our here in our Terms and Conditions. If you are unhappy with any decision made regarding fees and refunds then please contact us or follow the Complaints and Appeals process available in the student handbook.

Privacy Policy

International Paramedic College and its training partners are required to collect, use, store and disclose a range of personal information on students, employees, and a range of other stakeholders. International Paramedic College and its training partners are committed to maintaining the privacy and confidentiality of all student and personnel records. International Paramedic College and its training partners comply with the Privacy Act 1988 (C’Wlth), including the 13 Australian Privacy Principles (APP) as outlined in the Privacy Amendment (Enhancing Privacy Protection) Act 2012 (C’Wlth).
International Paramedic College is bound by the Terms of the Privacy Act of 1988 and the Australian Privacy Principles (APP) as identified in the Privacy Amendment (Enhancing Privacy Protection) Act 2012 and is committed to respecting the privacy of individuals who receive a service through its programs.
We are also aware of our statutory responsibilities under the Data Provision Requirements 2012 to meet the AVETMISS requirements and that the NVR Standards for RTOs 2015 require this data to be   securely retained for 30 years.
Procedures

International Paramedic College will:

• Only collect personal information that directly relates to our activity as an RTO or training provider.
• Only use personal information for the purposes for which it was provided or for directly related purposes.
• Collect personal information directly from the individual or their authorised representative.
• Take all reasonable steps to ensure that the personal information collected is accurate, up to date and complete; this includes updating information if advised it is out of date or incorrect.
• Disclose information on how the information is shared with the relevant regulatory bodies and government departments.
• Have secure systems of storage of personal information that protects it from interference, loss, unauthorised access, modification, or disclosure and other misuse.
• Destroy or delete personal information in when it is no longer required.
• Allow individuals lawful access to their personal information as outlined in the Record Keeping Policy.
• Only use personal information for direct marketing purposes where it could be reasonably expected that the individual would be aware that the information would be used in that way.
• In certain circumstances where confirmation of identity is not legally required, individuals can choose to remain anonymous, or to use a pseudonym. However, they will be made aware that choosing to do so may limit the options there are to deal with the situation.
• Take reasonable steps to ensure the APP are upheld when disclosing information to overseas entities.
• Only use personal images for advertising, promotion or any other purpose when written permission has been obtained.

Purpose of collection
•    IPC generally collects information for the following purposes relating to our business activity:

• AVETMISS annual mandatory reporting
• Issuance of Certificates
• The collection and verification of USI’s
• Feedback about the services provided
• Provision of information to funding bodies
• Marketing support services
• Communication with learners and other relevant stakeholders
• Staff Records

Complaints

• Any complaint about how we handle personal information should follow the Complaints and Appeals Process. This is publicly available on our website and Student Handbook.

Evidence

The following will be retained as evidence of compliance with Standard 8, Clause 8.1

• Student Records
• Pre-enrolment and marketing information

Related Policies

• Consumer Protection Policy
• Record Keeping Policy
• Complaints and Appeals Policy

References

Smart and Skilled Consumer Protection Policy
The Privacy Act 1988
Privacy Amendment (Enhancing Privacy Protection) Act 2012  
Australian Privacy Principles
Data Provision Requirements 2011
  Australian Vocational Education and Training Management Information Statistical Standard
  For the purposes of this Policy personal information includes Personal Information and Sensitive Information as follows:
Personal information includes: Contact details; Employment details; Educational background; Demographic Information; Records of Training and Assessment  
Sensitive information includes: Identity records; HR information, Disability or Welfare Recipient status information relating to complaints and appeals, cultural background, background checks

Privacy Statement and Enrolment Declaration by Students Enrolling

By enrolling in courses with International Paramedic College as an RTO we are required by the regulator to ask students to make the following declaration that the information they have provided is to the best of their knowledge, true and correct.
 
Under the Data Provision Requirements 2012, International Paramedic College is required to collect personal information about you and to disclose that personal information to the National Centre for Vocational Education Research Ltd (NCVER).
Your personal information (including the personal information contained on this enrolment form), may be used or disclosed by International Paramedic College for statistical, administrative, regulatory and research purposes. International Paramedic College may disclose your personal information for these purposes too:

• Commonwealth and State or Territory government departments and authorised agencies; and
• NCVER.

Personal information that has been disclosed to NCVER may be used or disclosed by NCVER for the following purposes:

• populating authenticated VET transcripts;
• facilitating statistics and research relating to education, including surveys and data linkage;
• pre-populating RTO student enrolment forms;
• understanding how the VET market operates, for policy, workforce planning and consumer information; and
• administering VET, including program administration, regulation, monitoring, and evaluation.

You may receive a student survey which may be administered by a government department or NCVER employee, agent, or third-party contractor or other authorised agencies. Please note you may opt out of the survey at the time of being contacted.
NCVER will collect, hold, use and disclose your personal information in accordance with the Privacy Act 1988 (Cth), the National VET Data Policy and all NCVER policies and protocols (including those published on NCVER's website at www.ncver.edu.au).

IPC Privacy Policy January 2021 v4

© International Paramedic College Pty Ltd

Payments/Transfers Refund and Cancellation Policy

We operate fair and equitable fees, student transfer and refunds policy for people who undertake training, purchase products or services from International Paramedic College Pty Ltd.

We hope you understand that a training business sells places in courses. Like an airline or a hotel, once the date has passed, we cannot sell the place in that course again, which is why we ask for notice of any changes. We often shut off online bookings as courses fill up, so we lose any potential bookings and potential customers. When we reschedule your place in a course, we then lose another seat that could have been sold or for someone who needs to complete the course quickly for work purposes.

Your enrolment in our courses is acceptance of our fees, refund policy and our terms and conditions set out here, on our website and in our student handbook. Please read and review these policies prior to enrolling in your course. Please contact us if you have any further questions.

If after reading our policy, you would like to apply for a refund or other consideration, please do so by email to training@internationalparamediccollege.com.au. Our non-refundable administration fee will be applied as indicated in this policy. Please allow up to 2 weeks for any refund to be processed.

No refunds are available for cancellations less than 7 days prior to training. All notice must be given in writing by email.

Cancellations

Where 7 days’ or more notice has been provided by email or in writing, we will process a refund of course fees less our administration fee of $35.00.

Online only training is deemed to commence on processing of your application and confirming your enrolment by email. Any cancellation by you will incur an admin fee. If course materials have been accessed no refunds will be issued.

Rescheduling – Course transfer/ Change of course date

A course transfer is not available to students who “fail to show” for the class or who do not give the required 3 working days’ notice by email.

Courses are often booked out, so course transfer is only allowed once for free, subject to 3 working days’ notice by email.

Failure to provide 3 working days’ notice or multiple transfers requires payment of the rebooking fee to transfer your booking.

Places must be available in the course you would like to transfer too.

Course transfer is only available if there are vacancies in the selected alternate course.

You may be required to complete any online assessment tasks again as a result of any course transfer.

Rebooking Fees

A 25% rebooking fee will automatically be charged in the following situations.

1. You want to reschedule your training for whatever reason with less than the required 3 working days’ notice outlined above
2. You fail to attend your scheduled training
3. You reschedule your training more than once

When a student enrols in a course offered by International Paramedic College Pty Ltd and pays a course fee, it means a binding contract is created between the student and International Paramedic College.

Notification of cancellation/withdrawal from unit/s of competency, withdrawal, or deferral from a course of study must be made in writing to International Paramedic College (IPC). We incur certain fees and administrative expenses in processing enrolment applications. If students do not attend courses and fail to give the required notice to us, we are unable to offer that place to another student.

 IF YOU;

1. Arrive at a course late
2. Depart a course early
3. Fail to attend
4. Do not give the required 3 working days’ notice

Students who arrive late for any reason, after the scheduled course start time may be denied access to training and be required to pay an additional 25% of the original course fees to rebook an alternative date. Payments links below.

If you did not attend your booked course or failed to provide the required notice of the change for any reason, we will offer you the option to re-book your original course upon payment of a re-booking fee of 25% of the original course fees to re-book an alternative date

The offer to re-book reschedule or in any way change your course date and any payment of a re-booking fee or admin fee is only valid for 1 week after your original course booking date.  After that time, you will be required to pay the full course fee again to book a course.

Payment of the re-booking fee must be made within 1 week of your original course dates. Please provide us with your requested alternative dates at checkout.

Course dates are available here

HLTAID009 CPR Only reschedule fee payable here

HLTAID011 First Aid (including CPR) reschedule fee payable here

HLTAID012 Childcare First Aid (including CPR) reschedule fee payable here

Failure to attend training a second time will null and void any offer of course transfer.

If you feel you are entitled to other consideration, please email us for a review of your situation.

Administration Fee

We charge an administration fee for each enrolment and this is non-refundable.

If required any payment of the administration fee can be made online here

We will make course refunds to students in certain circumstances as listed in the table below

Circumstance	Circumstance
Withdrawing from a training program	Students are entitled to a refund of fees paid as per our refund terms and conditions if they withdraw and notify us in writing/email at least 7 working days before the scheduled start of the training program. An administration fee will apply to cover fees and costs. If students withdraw within 7 working days before the scheduled start of the training program, no refund will be made.
If a training program is cancelled before commencement	You will be entitled to a full refund of fees paid

Course transfer or refunds are not available to students who “fail to show” for the class, arrive late or who do not give the required notice.

Fees and Charges Table

Fee or Charge	Amount
Non-refundable Administration Fee	$35
Rebooking fee short courses 25% of course fee	25%
Late payment of Invoices will incur an administration fee for each and every contact/reminder seeking payment unless prior payment terms have been arranged in writing.	$25

If required any payment of the administration fee can be made online here

Refund Guarantee

If for any reason we cannot complete the training

You will be entitled to a refund of fees proportional to the amount of training not delivered

 Refunds will not be issued when

• A student arrives late to a course
• Withdrawal from a course is less than 7 days prior to course commencement.
• A student wants to leave a course before the advertised completion time of the course
• Changes occur in student’s work hours
• Changes occur in a student’s personal life
• Student changes their mind and they have commenced the course
• It becomes inconvenient for a student to travel to class
• A student moves interstate
• A student changes jobs or becomes retrenched
• A student leaves before finishing course/unit of competency
• A student is expelled from the training centre for a serious breach of discipline
• A certificate has been processed and emailed to the student
• An online only course has been accessed.

 Course Revisions e.g.: First Aid changed to Childcare First Aid or CPR

For short courses of less than 1 day’s duration, any changes to your course booking will require payment of any difference in the scheduled course fee and our administration fee to process the changes.

If the course is of a lesser value then the difference, less our administration fee of $35 will be refunded. Any course revisions are subject to 3 working days’ notice in writing by email.

You may be required to attend additional training and assessment.

Because of the nature of competency-based training and assessment, you may be required to attend the full course again.

Please contact us by phone on 1300 244 994 to organise payment.

 Fee Protection

We are aware of our obligations as a Registered Training Organisation to protect any student fees paid in advance. To this effect, we have the following policy in place: we do not collect fees in advance of more than $1500

 Payment Schedule

Where course fees are over $1500 in total, students will have to sign an agreed payment plan on enrolment. This plan will give payment dates and the amount of the instalment. It is your responsibility to ensure this payment is made. We will charge an additional 10% if we do not receive the payment and have to contact you to make arrangements to pay.

If there is default on the payment plan, the following may occur:

Suspension from accessing or attending training and assessment until the outstanding debt is paid
Referral to a debt collection agency after a period of 60 days

 Fees for RPL

Fees for credit transfer may apply as per our published schedule of fees. Fees for RPL will depend on the number of units applied for, and a price will be supplied on initial enquiry or application for RPL.

 Replacement or Reissue of Certificates or Statements of Attainment

We charge a fee to replace, print and post any Certificate or Statement of Attainment. All orders and payments can be made on our website here. You should allow 21 days from receipt of a request to delivery.

 Payment Terms

All courses are paid for in advance or on the day at the course venue only with prior approval from the International Paramedic College. If you are an approved trading company or organisation who has made an arrangement with us, we may invoice you for training services or product. Any invoice issued by us is payable within 7 days and is subject to this policy. Invoices may be issued and due for payment prior to provision of training services or product and this policy applies to all invoiced participants. Late payment of invoices will incur an administration fee for each and every contact/reminder seeking payment unless prior payment terms have been arranged in writing. Certificates will not be issued until full payment has been received.

Business or Organisation Course Bookings Policy

When bookings are made by a business or organisation for International Paramedic College to provide on-site or workplace training, these terms and conditions will apply. Any additional terms and conditions will be advised in our quote to you.

Your acceptance of our quote or agreement to conduct training courses is acceptance of our fees and refund policy and the terms and conditions under which we offer training, goods or services.

If we agree to invoice your organisation then full payment for the agreed amount or day rate is payable upon receipt of the invoice or its due date. This payment refunds and cancellation policy will be applied to any changes in accordance with this policy. Certificates will not be issued until payment is made in full.

Notification of course starts times, location, and student requirements for your staff, is your responsibility.

We will quote you our day rate price based on the number of students attending a course.

Your acceptance of the quoted price, our day rate, and confirmation of training is based on those minimum numbers. If students “fail to attend” for any reason, this is your responsibility.

We will invoice you for the agreed minimum numbers quoted in our day rate when you booked.

We understand that last-minute changes may apply in a dynamic business environment, this will be covered in any quote provided by us to you.

Additional students may always be added by mutual consent and costs adjusted accordingly.

 More Information

Our student handbook outlines our policies and procedures for our students.

Our operations, sales and service policies are also outlined in our Terms and Conditions and refunds payments and cancellations policies.

If you are unhappy with any decision made regarding fees and refunds then please contact us by email or follow the Complaints and Appeals process available in the student handbook.

 Cooling-off period

For courses/qualifications of duration in excess of 1 day and a learning contract was agreed upon, then a five-day cooling-off period whereby the learner can choose to terminate the agreement without penalty and receive a refund in full for any money paid, applies.

Links

Payment of any administration fee of $35 can be made online here

Payment of the re-booking fee must be made within 1 week of your original course dates. Please provide us with your requested alternative dates at checkout.

Course dates are available here

HLTAID009 CPR Only reschedule fee payable here

HLTAID011 First Aid (including CPR) reschedule fee payable here

HLTAID012 Childcare First Aid (including CPR) reschedule fee payable here